Richard Jordan
Call: 07794 417984
2 Wallace Avenue
Torquay, Devon, TQ2 7HD
Professional Profile
With over 20 years of industry experience in both Web Design and IT support, I have acquired a
robust technical skill set that enables me to effectively research, troubleshoot, resolve, and
proactively prevent a diverse array of hardware/software IT issues including Cyber Security
threats faced by individuals, businesses, and Webmasters.
I am seeking a new challenging role that allows me to diversify my skill set and work with an
employer who promotes continuous learning, offers an exciting career path, and provides the
opportunity to collaborate with talented individuals who share my passions.
Key Skills
● Great communication with clients, showing patience and understanding with the ability to
explain technical terminology in a jargon-free way
● Able to research problems, find the best or fastest solution and implement fixes quickly
● First-hand experience with common issues that can cause an IT system or website to fail
● Good understanding of all major operating systems, system services, computer and
network hardware, industry standards, protocols and widely used software
● Passionate about IT and always keen to develop and learn new skills.
● Well organised with a common sense and logical or creative approach to any task
● Flexible with my working hours, keen to help out when needed, easy to get along with
● The trusted computer specialist, supporting friends and family with their IT problems
Employment History
Switch - IT Support & Refresh Creations - Web Designer - over 8 years
June 2015 - present
In my current role, my primary focus revolves around constructing and managing clients'
websites, while also ensuring their smooth operation through software and security updates.
Additionally, I diligently address any bugs that arise and efficiently handle resource management
along with optimising performance on our dedicated Linux web server.
Hand Coded - Owner & Web Designer - 7 years
March 2008 - June 2015
Utilising my in-depth understanding of the intricacies of E-commerce platforms, I became
well-versed in designing and developing websites that seamlessly integrate product catalogues,
secure payment gateways, shipping calculations, stock control and intuitive user interfaces.
Producing cost effective, easy to use websites with a checkout process designed for maximum
conversions, delivering ingenious solutions to drive sales and elevate the overall customer
experience. With a keen eye for detail and a commitment to staying updated on the latest trends
and technologies in E-commerce. Tailoring websites to suit the unique needs of businesses,
while ensuring system reliability and optimal performance.
Education
I have predominantly pursued a self-taught approach to learning, finding that hands-on
experience yields the best results for me. Online resources have been my primary learning
tools, as they offer up-to-date information without the high costs associated with traditional
textbooks that quickly become outdated.
To expand my knowledge, I have established clear learning goals, including pursuing
certifications from reputable organisations like CompTIA. These certifications are crucial for
filling any gaps in my current knowledge. Additionally, I maintain a virtualised Linux home lab
environment where I can explore various technologies such as cloud services, VM’s, Docker
Containers and System Administration. After recently completing a free Open University course
in digital forensics I’ve enjoyed using the tools of the trade and following the procedures used to
compile case files for legal trials.
Certifications
CompTIA A+ - passed January 2023
CompTIA Network+ - passed June 2023
CompTIA IT Operations Specialist - passed June 2023
CompTIA Security+ - exam booked and revising
CompTIA Linux+ - exam purchased and studying
ISC2 Certified in Cyber Security - passed April 2023
For more, please visit - https://www.credly.com/users/richard-jordan-uk/badges
References are available on request.
