Richard Jordan
Address: 2 Wallace Avenue, Torquay, Devon, TQ2 7HD
Professional Profile
With 25 years of industry experience in both Web Design and IT Support,
my robust technical skill set enables me to effectively research, troubleshoot, resolve, and
proactively prevent a diverse array of hardware/software IT issues including Cyber Security
threats faced by individuals, businesses, and Webmasters.
I am seeking a stimulating and challenging IT position that enables me to broaden my skill set,
preferably working for a company who encourages learning, offers an exciting career path, and
where I collaborate with other talented individuals who share my passion for technology.
Key Skills
● Great communication with clients, showing patience and understanding with the ability to
explain technical terminology in a jargon-free way
● Able to research problems, find the best or fastest solution and implement fixes quickly
● First-hand experience with common issues that can cause an IT system or website to fail
● Good understanding of all major operating systems, system services, computer and
network hardware, industry standards, protocols and widely used software
● Passionate about IT and always keen to develop and learn new skills.
● Well organised with a common sense and logical or creative approach to any task
● Flexible with my working hours, keen to help out when needed, easy to get along with
● The trusted computer specialist, supporting friends and family with their IT problems
Employment History
Switch - IT Support & Refresh Creations - Web Designer - over 8 years
June 2015 - present
In my current role, a typical day involves constructing and managing clients' websites, while also
ensuring their smooth operation through software and security updates. Additionally, I diligently
address any problems that may arise and efficiently handle resource management along with
optimising performance. Find out more - www.refreshcreations.co.uk
When required I also provide technical support for customers either in store or remotely which
typically involves diagnosing and fixing hardware and software issues.
Find out more - www.switchsw.com